Process description and operating manual for indoor e-kart system at BRP - Rotax GmbH, MAX Dome in Linz

Overview

Location: Linz, Austria
Project duration: 2 months
Area to be covered: approx. 4.300 sqm (≈ 35 rooms, 550 objects)

HÖRMANN Rawema Engineering & Consulting GmbH successfully created the process description and operating manual for an indoor--E--Kart- system. The aim was to fully document the user experience and processes, derive construction objectives and create a reliable basis for operation and future franchise implementations.

Project content

Describing the user experience

Clear description of the intended user experience. Standardized guidelines for visitor guidance, service points and operating processes.

Complete process mapping and time evaluation

Mapping of all management, core, ancillary and franchise processes, including time evaluation. Transparent processes as the basis for control and scaling.

Identifying construction objectives

Determining general construction objectives from process and safety requirements. Orientation for planning, equipment and space organization.

Personnel matrix, room and equipment list

Creation of a detailed personnel matrix and a complete room and equipment list. Clear allocation of resources and responsibilities for operations.

Franchise derivations

Development of a schedule, safety, maintenance and cleaning concept as well as responsibilities according to RASIC (Responsible, Accountable, Support, Informed, Consulted). Practical guidelines for future franchisees.

Operations manual

Structured preparation of all content in the operations manual. Comprehensible chapter structure, clear responsibilities and robust checklists.

Advantages of our solution

• Process clarity: Standardized descriptions with time evaluation increase transparency and controllability.
• Operational maturity: Operating manual, security and service concepts ensure a reliable start and ongoing operation.
• Scalability: Franchisable derivations enable reproducible rollouts at additional locations.
• Resource transparency: Personnel matrix and room/equipment list create a clear basis for resource planning and procurement.
• Reliability of implementation: Construction objectives and scheduled measures reduce risks and accelerate decisions.
   

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